can i cancel or reschedule?
Yes. Just let us know with at least 48 hours in advance, and we'll cancel the shooting free of charge. If you cancel in less than 48 hours, we will charge 30% of the package price. Same day cancellations are not eligible for refund.
i'm late! what should I do?
Text or call your photographer immediately. Please note that if the photographer has another shooting scheduled on the same day, he might not be able to extend the shooting to accommodate your lost of time.
may i pay in advance?
To confirm the reservation we will you charge you 30% of the shooting fee. You may chose to pay the rest directly to the photographer on the shooting day.
may I pay with japanese yen?
Yes. You may use Japanese yen, US dollar or Euros.
what happens if it rains or snows?
The shooting will run as scheduled. Don't worry, rain and snow look great on photographs!
what about earthquakes, floods, tropical storms...
It’s Japan, so natural disasters may occur. In this case, you may cancel the shooting free of charge.
will you share my photos online?
We respect your privacy, so we will never publish your photos if you don’t authorize us.
when do i receive my photos?
You'll receive all your photos after 2 business weeks of the shooting day.
do you deliver printed photos?
Not at the moment. You will receive your photos in digital format, both web-sized and a bigger resolution in case you wish to print in the future.
do i own my photos?
You're free to share, print, show and use the photographs as you wish. You can’t alter or sell them. We retain the copyrights.
i know how to photoshop. can you send the raw files to me?
Our work comprises not only of being able to frame and light the photographs on the day, but as well as taking the time to carefully select the best pictures and do the necessary color correction and editing for you. We will never deliver an incomplete job.
can i choose the photos?
We will carefully select the best pictures for you, so you don't have to worry about that.